Shipping Methods
At this time, we can only ship to United States addresses.
Priority Mail/Direct Mail/First Class Mail – within 14 business days, without Tracking Number:
- $5.00 - Anywhere in the U.S.
- Free shipping - Orders with a total value of $99 or more will be shipped via USPS for FREE.
Express Courier/FedEx - within 7 business days, with Tracking Number:
- $19.00 - Anywhere in the U.S.
Please note there will be a $2.00 handling charge on frame only orders.
Return Policy
At SharpGlasses.com, we do our best to ensure that all frames and lenses are produced perfectly and according to the prescription and specific needs and of our customers.
Our team of optical experts inspects the accuracy of the prescription lenses and the frames alignment several times during the production process. We also make sure that during delivery the frames are protected with a durable and resistant hard case and a micro-fiber cloth.
In the event you are not completely satisfied with your eyeglasses you may return them to us and get a FULL refund (shipping costs NOT included) or a NEW pair - Please note only one of the above can be fulfilled - either a one time replacement or refund.
But why stop there?
- Frames are to big or small - 100% Refund
- Colors don’t suit you- 100% Refund
- Wife doesn’t like the frame- 100% Refund
- Neighbor just bought same design- 100% Refund
Terms and Conditions:
The above policy is only valid if and when:
- Returns are made within 7 days of receiving the frames.
- Customer contacts Customer Service within 7 days of receiving their eyeglasses.
- The returned item must be complete with case and cleaning cloth.
- A tracking number of the returned glasses must be provided to our Customer Service team together with the reference code issued.
- Should the customer decide to choose a frame of higher value, the difference will be charged.
- The returned items must not be damaged. Damaged items may not receive a full refund.
After the 7 day limit, customers may still:
- Receive a 70% refund for the glasses ordered subjected to the parameters given above.
- Get a replacement with a reprocessing fee of 50% of the total amount for the original order.
- We do NOT refund for shipping and packaging costs.
Designer Frames (branded) and Sport Frames are not included in the return and refund policy.
For circumstances not mentioned above, please contact us and we will be happy to assist you. Please note that we cannot answer technical questions about the frame or lenses.
SharpGlasses.com
Email: admin@sharpglasses.com